Is your business still stuck with an old phone system? If that’s the case, then it’s high time you upgraded to a more modern solution. Upgrading will not just improve communication; it will also mean saving on maintenance costs. Today’s phone systems come with lots of features for enhancing communication within the organization, while also making efficient customer service a breeze. How can you tell what phone system suits your business though? If you’re a small business owner, it’s unlikely you’ll need all the features that are available with these phone systems. Check out these handy tips on choosing the right phone system for your business:
Find out what features are required
The needs of a large organization with several locations can vary significantly from those of a small enterprise. The the first step you’ll need t take is to evaluate the needs of your business. What are some of the pain points experienced with the current system, if upgrading? What new features do you need? Some of the features you may need include: voicemail-to-email, call forwarding, conference calling, extension dialing, etc. Bear in mind that the more features required, the higher the costs incurred. It is thus important to have your staff involved in this process so you can establish what features are really necessary.
Getting To The Point – Telephones
Consider future expansion plans
Case Study: My Experience With Telephones
Look beyond the current needs of the business–remember to factor in the kinds of growth expected in the next few years. In two years’ time, how many staff members do you expect to add? Is opening multiple locations across the country part of the plan? If you expect significant growth, it’s vital that you go with a system that will scale easily to meet the demands of your growing business.
Choose between an on-premises system and a cloud-based solution
An on-premises solution means buying the PBX hardware and managing the entire phone system in-house. This needs a huge capital expenditure, but comes with the advantage that businesses have full control of their hardware and telephone service. This solution is obviously not suited to smaller businesses, which may not have a sizeable budget as well as the IT personnel to handle maintenance.
A cloud or hosted solution, on the other hand, means that all the hardware plus the maintenance work is handled by the telephone company. Because you only need to buy IP phones, you’d only need a small investment to get up and running. Most businesses should also find the monthly subscription fee affordable. The disadvantage with this setup is that you won’t have total control over the hardware. Whenever an issue with the service comes up, you’ll have to rely on the provider to fix it as quickly as possible.